Resident Master / Senior Assistant Resident Master (Many Areas)

JOB HIGHLIGHTS:

Leader at the property with 5 key roles:
- Conduct ""Perfect Operation" (Operator)
- Make Guest Happy ("Wow" Producer)
- Train&Engage Staff (Boss)
- Conduct Initiatives (Kaizen Generator)
- Solve emergency issues (Problem solver)

DUTIES & RESPONSIBILITIES:

Conduct ("Perfect Operation")
- Working closely with the operation team in the HQ to maintaining and following service standard properly
- There is no case of ignoring SOPs at a property.
- Communication with HQ team is effective in timely manner.
- Inspection score and task completion % are more than xxx.

Make Guest Happy ("Wow" Producer)
- Leading and guiding all staff to let them make guests happy and have "Wow" during the stay
- Guest feedback score is more than xxx
- S/he learns from a negative review to quickly fix an issue.

Train&Engage Staff (Boss)
- Conducting a training and evaluation regularly to ensure that all team members are performing their jobs effectively
- Score for boss is more than xxx
- To nominate a "candidate" talent

Conduct Initiatives (Kaizen Generator)
- "Planning and conducting Kaizen initiatives both cost saving and revenue increasing with a good understanding of budget concepts (revenues, costs etc.)"
- S/he makes an inpact of revenue increase with Kaizen initiatives.
- S/he makes an inpact of cost saving with Kaizen initiatives.

Solve emergency issues (Problem solver)"
- Solvingng problems of emergency challenges and complains
- There are rare cases that the problem is escalated to PRM level.
- All complains are taken care and closed properly