Front Office (Villa Host)

Locate at Praya Palazzo Hotel

Shared responsibilities of the day to day running of a hotel.
- To welcome all guests to the hotel, and answer any queries before, during and after the guest- s stayed to maximize sales throughout the hotel.
- Under the general guidelines of the Hotel Manager, ensure the day-to-day operations are carried out in line with department and Hostel standards.
- To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements.
- To constantly liaise with the housekeeping and Food & Beverage departments to ensure all guest requests are attended to
- Answer telephones, transfer calls, take messages in line with the standard as set out.
- Act as a back up to the porter's team by assisting customers with any requests or information that they require.
- To ensure that your work area is always maintained in a clean and organized manner.