Night Manager

1.Oversee and manage all hotel operations during the night shift, ensuring smooth functioning of Front Office, Security, Housekeeping (Night Team), and other departments.
2.Serve as Manager-on-Duty, handling guest issues, emergencies, and operational decisions autonomously.
3.Ensure SOPs, brand standards, and service guidelines are followed across all night operations.
4.Monitor lobby activity, staff performance, and guest movement to maintain service and safety standards.
5.Conduct hotel rounds periodically to check cleanliness, lighting, security, and engineering concerns.
6.Handle guest requests, complaints, billing disputes, and special cases promptly and professionally.
7.Ensure VIP arrivals, late check-ins, and early departures receive proper attention and personalized service.
8.Liaise with morning shift to ensure proper handover of unresolved guest concerns.
9.Maintain high guest satisfaction and follow up on feedback recorded in logs.
10.Work closely with the Night Auditor to ensure accuracy in all financial postings, revenue reports, and reconciliation.
11.Verify that all transactions, room charges, adjustments, and cashier closures are correct.
12.Ensure hotel revenue control procedures and audit policies are followed.
13.Review credit limit and in-house guest balances, taking appropriate action when required.
14.Conduct nightly safety, fire, and security checks; ensure compliance with hotel security protocols.
15.Handle emergency situations such as fire alarms, medical incidents, power failures, and guest disturbances.
16.Coordinate with Security team to ensure safety of guests, staff, and hotel property.
17.Act as the point of contact for emergency services when needed.
18.Supervise night staff, ensuring proper grooming, behavior, and adherence to service culture.
19.Conduct shift briefings and ensure accurate handover to the morning management team.
20.Train and mentor night employees to improve guest service and operational skills.
21.Ensure all night team members are aware of hotel policies, procedures, and emergency protocols.
22.Prepare night shift reports: incident log, security report, guest issues log, maintenance findings, etc.
23.Coordinate with Housekeeping for room status updates, rush rooms, and discrepancies.
24.Work with Engineering on urgent maintenance issues requiring immediate action.
25.Ensure lost & found items are recorded and handled according to SOP.
26.Manage overbooking situations, walk guests when needed, and handle relocation in coordination with sales/FO.
27.Ensure readiness for next-day operations including reports, forecasts, and shift preparation.