Front Office Supervisor

- Supervise and coordinate daily operations of the Front Office to ensure smooth and efficient service

- Oversee check-in and check-out procedures in accordance with hotel standards

- Support, guide, and resolve operational issues for Front Desk staff

- Handle guest complaints and issues professionally to ensure high guest satisfaction

- Coordinate with other departments such as Housekeeping, Sales, and related teams

- Verify accuracy of reports, documentation, and shift closing procedures

- Train new staff and continuously develop service skills of the team

- Ensure all operations comply with hotel policies, procedures, and standards