Duty Manager

- Experience in hotel operations, preferably in Front Office or Rooms Division

- Strong leadership, decision-making, and problem-solving skills

- Excellent communication skills in English (additional languages are an advantage)

- Ability to work flexible hours, including shifts, nights, and holidays

- Service-oriented with a professional attitude

- Act as the Manager on Duty, overseeing overall hotel operations during assigned shifts

- Ensure smooth coordination between all departments, including Front Office, Housekeeping, and Food & Beverage

- Handle guest complaints, emergencies, and special requests professionally and efficiently

- Monitor service standards and ensure high levels of guest satisfaction

- Support department heads and frontline staff in daily operations

- Ensure compliance with hotel policies, procedures, and safety regulations

- Prepare and review daily operational reports and handover logs

- Represent hotel management and make operational decisions in the absence of senior management

as per hotel policy