Night Guest Service Officer (Night GSO) - Somerset Park Suanplu Bangkok

Qualifications & Requirements

- Diploma or Bachelor?s degree in Hospitality or related field (preferred)

- Experience in Front Office / Guest Service (night shift experience is an advantage)

- Good command of English (additional languages are a plus)

- Basic computer and PMS knowledge

- Strong customer service mindset and problem-solving skills

- Able to work independently and handle pressure

- Willing to work night shifts, weekends, and public holidays

** interest applicants are invited to submit your cv to [email protected] **

Job Title: Night Guest Service Officer (Night GSO)

Department: Guest Service
Reports to: Guest Service Manager
Working Hours: Night Shift (e.g. 11.00 PM ? 7.00 AM)

Job Summary

The Night Guest Service Officer is responsible for delivering excellent guest service during night hours, handling front desk operations, ensuring guest safety and security, and supporting night audit?related tasks. The role requires strong problem-solving skills, professionalism, and the ability to work independently.

Key Responsibilities:
Guest Services

- Welcome, assist, and attend to guests during night hours in a courteous and professional manner

- Handle late check-ins and early check-outs efficiently

- Respond promptly to guest requests, inquiries, and complaints

- Coordinate with housekeeping, engineering, and security for guest needs and emergencies

Front Desk Operations

- Operate the PMS accurately for reservations, check-ins, check-outs, and billing

- Handle cash, credit card transactions, and ensure proper documentation

- Prepare guest folios and settle accounts correctly

Night Audit & Reporting

- Assist or perform night audit procedures as assigned

- Balance daily transactions and reports

- Prepare shift handover reports for the morning team

Safety & Security

- Monitor hotel premises to ensure guest and property safety

- Handle emergency situations following hotel SOPs

- Maintain awareness of suspicious activities and report incidents promptly

Administration & Communication

- Maintain accurate logs, records, and reports

- Communicate effectively with management and other departments

- Ensure smooth shift handover and clear communication

** interest applicants are invited to submit your cv to [email protected] **

- Salary
- Meal Allowance
- Mobile Allowance
- Service Charge
- Staff uniform
- Provident Fund
- Group Insurance