Assistant IT Manager

- Lead and manage the hotel IT department and ensure smooth daily operations of all IT systems.
- Maintain and support core hotel systems, including PMS, POS, CRS, Channel Manager, Wi-Fi, internet connectivity, Network, and Servers.
- Ensure system confidentiality, integratity and availability, including cybersecurity, backups, and disaster recovery plans, etc.
- Monitor system performance and resolve technical issues promptly to maintain availability of operational.
- Support IT hotel operations and all departments.
- Manage IT vendors, contracts, and service providers, ensuring compliance with Service Level Agreements (SLAs) and cost efficiency.
- Plan and manage IT budget, including hardware, software, and maintenance costs.
- Implement and upgrade IT systems in line with hotel brand standards and business needs.
- Ensure compliance with relevant industry standards, including but no limited to PCI DSS.
- Educate hotel staff on IT systems and best practices for system usage and security.
- Provide technical support for events and meetings (AV/IT setup) when required.
- Stay updated with technology trends in the hospitality industry and recommend improvements.