Floor Supervisor (หัวหน้าแม่บ้าน)

Education

-High school diploma or equivalent (hospitality training preferred).

Experience

-Minimum 2?3 years of housekeeping experience in a luxury or 5-star hotel.

-Previous supervisory experience preferred.

Skills & Competencies

-Strong leadership and team management skills.

-Excellent attention to detail and organizational ability.

-Good communication skills (English required; additional languages an advantage).

-Problem-solving and decision-making skills.

-Ability to work under pressure and meet deadlines.

Personal Attributes

-Professional appearance and positive attitude.

-Guest-focused, reliable, and proactive.

-Strong sense of responsibility and integrity.

Working Conditions

-Shift work, including weekends and public holidays.

-Physically active role involving walking, standing, and inspections.

Supervision & Quality Control

-Supervise and coordinate daily activities of Room Attendants on assigned floors.

-Inspect guest rooms, corridors, and service areas to ensure compliance with 5-star standards.

-Ensure rooms are cleaned, maintained, and released on time as per hotel policy.

-Conduct re-inspections and provide corrective feedback when required.

Operations & Coordination

-Prepare daily work schedules and room assignments.

-Coordinate with Front Office regarding room status, priorities, VIPs, early arrivals, and late checkouts.

-Liaise with Engineering for maintenance issues and follow up until resolution.

-Monitor linen, amenities, and cleaning supply usage.

Guest Service

-Handle guest requests and complaints professionally and promptly.

-Ensure guest privacy, safety, and confidentiality at all times.

-Support service recovery to maintain high guest satisfaction scores.

Training & Performance

-Train new room attendants on SOPs, cleaning techniques, and brand standards.

-Coach and motivate team members to improve productivity and service quality.

-Report attendance, performance issues, and incidents to management.

Health, Safety & Compliance

-Ensure compliance with hotel policies, SOPs, and safety regulations.

-Enforce proper use of cleaning chemicals and equipment.

-Maintain cleanliness and organization of pantries and service areas.

as per policy