Guest Sales & Relations Officer (1 year contract) - Guangzhou, China

- Thai National
- Education: College degree or above, major in Hotel Management or Marketing preferred.
- Knowledge: Proficient in hotel service procedures and basic marketing skills.
- Experience: 1+ years in guest service or CRM at five-star hotels; marketing exposure is a plus.
- Language Proficiency: Excellent command of Thai and English; proficiency in Mandarin Chinese is a plus.
- Proactive, market sensitive, and customer centric mindset.
- Excellent interpersonal skills with the ability to communicate professionally and effectively in Thai and English with internal and external stakeholders.

LN Garden Hotel 368 Huan Shi Lu Guangzhou, China is looking for Guest Sales & Relations Officer (1 year contract)

Primary Responsibilities:

The Guest Sales & Relations Officer maintains client relationships while assisting in marketing campaigns to promote hotel offerings (rooms, F&B, events). Enhances guest satisfaction and repeat business through personalized service and targeted promotions, with regular reporting on feedback and marketing metrics.
- VIP Care : Host VIPs/Repeat Guests, analyze preferences, and deliver tailored experiences.
- Marketing Support: Implement digital campaigns (email, social media) and promotions.
- Guest Relations : Professionally address guests' issues and concerns, ensure customer satisfaction, and record and report the information to the supervisor.
- Data Management: Maintain CRM records and track spending patterns.
- Collaboration: Partner with Front Office and F&B for campaigns.
- Resolve routine complaints per SOPs.
- Recommend marketing improvements.

Compensation
- Monthly salary equivalent to USD 1,000?1,500, personal income tax fully covered by the hotel.
Benefits

Accommodation:
- Single or shared accommodation in a serviced apartment within the hotel complex.
- All utilities included (electricity, water), as well as Wi-Fi.
- Laundry service provided with a monthly limit.

Meals:
- Three (3) meals per day provided at designated hotel outlets and/or staff canteen.

Insurance:
- Medical and insurance coverage provided by the hotel.

Travel:
- One-way airfare to the hotel provided for the successful candidate.
- Repatriation airfare provided upon completion of contract, subject to satisfactory performance and contract terms.