Front Office Crew

- Greet and assist all guests entering the hotel, checking in at the Kiosks or Front Office, and checking or retrieving their luggage.
- Deliver unparalleled service above and beyond the norm to exceed customer expectations.
- Solicit and communicate guest feedback for continuous improvement.
- Own all customer complaints and issues and seek immediate resolve.
- Always extend professionalism and courtesy to fellow crew members and customers.
- Attend pre-shift meeting and be current on all in-house events and citywide attractions.
- Demonstrate self-confidence, energy and enthusiasm at all times.
- Provide and assist guests with information on the area, directions, taxi, general services, etc. that enhances the YOTEL guest experience.
- Ensure thorough knowledge of emergency procedures.
- Maintain absolute cleanliness and ordinance of Front Desk, Lobby, and the Front Entrance of the hotel.
- Answer all phone calls promptly and knowledgeably, always ensuring to provide complete and accurate information.
- Conduct pre-assignment of hotel rooms, which include VIPS, repeat guests, all packages, and any special requests.
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
- Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
- Ensure thorough knowledge of safety and emergency procedures.
- Perform audit balances and prepares all work for audit in an orderly fashion.
- Respect the privacy and maintain confidentiality of guest information.
- Maintain comprehensive knowledge of standard reservation procedures, special promotions and packages.
- Perform tasks as assigned by the Front Office Manager, Duty Manager, or General Manager.