Food and Beverage Supervisor (หัวหน้าแผนกอาหารและเครื่องดื่ม)

Reports to Cluster Outlets Manager

1. Breakfast operations
- Take overall responsibility for breakfast operations from opening to closing.
- Ensure smooth daily operations of the restaurant and buffet.
- Conduct Pre-opening and closing inspections.
- Monitor buffet presentation, food quality, freshness and replenishment.
- Coordinate with the kitchen to maintain food availability throughout service.
- Ensure all equipment is operational before service.
- Ensure compliance with health, safety, and food hygiene regulations.

2. Guest Experience
- Personally welcome and interact with guest during breakfast.
- Handle guest requests and complaints promptly.
- Monitor guest satisfaction and resolve issues immediately.
- Promote a warm, friendly and professional dining experience.
- Drive positive guest feedback.

3. Guest survey and quality
- Monitor guest satisfaction survey.
- Follow up on guest comments and implement corrective actions.

4. Team Leadership
- Lead, Coach and motivate the breakfast team.
- Allocate daily duties and manage staff deployment.
- Conduct daily briefings before service.
- Monitor staff grooming, attendance, and performance.

5. Food Safety and Hygiene
- Ensure HACCP and food safety standards are followed.
- Monitor food temperature and storage.
- Maintain cleanliness of buffet, restaurant and back of the house areas.
- Monitor buffet consumption and reduce food waste.